Our COVID-19 Service Procedure
Our services are considered essential by the State and Federal government, and we take this responsibility very seriously. In response to COVID-19, we have adapted and changed our service procedures to keep our customers and employees safe. Below, you can learn more on what to expect when you receive service from us during this time.
Before Service
We will call you when the truck is en route to your home.
When We Arrive
When we arrive, we will knock and keep a safe distance. We will be in uniform, wearing gloves, and donning mandatory masks before entering your home. Before entering your home, the techs will reference the notes taken during your scheduling call and will ask to be directed to the work area. We ask that you keep a safe distance while we are working. When the techs are done with the inside, they will go outside to finish the exterior inspection.
After Service
Once all of the information of your service is completed, your tech will complete the necessary paperwork and email the findings and photos to the email you provided us.
Report Review
Continuing to practice safety, your technician will review your paperwork with findings photos with you. They will also answer any questions you may have from a safe distance.
Payment
We will need to put a credit card on file, and this will be processed once the service is completed and your documents are ready to be emailed to you for review.
In need of chimney or fireplace services? Trust in the team at Clean Sweep Of Anne Arundel County. We are doing everything we can to continue to provide you with the high quality service you have come to expect from us, while taking extra measures to keep you, your loved ones, and ourselves safe.